Renova

What is SAP Customer Experience (CX)?

SAP Customer Experience (CX) enables you to communicate through various touchpoints, helping you understand and accurately respond to customer needs and expectations.

• We support you in achieving customer satisfaction and loyalty by integrating marketing, sales, e-commerce, and customer services to establish a comprehensive communication channel.
• SAP Customer Experience (CX) is a Customer Relationship Management (CRM) approach, which includes SAP C/4HANA. SAP CX uses cloud-based solutions to meet customer expectations. Scalable cloud solutions ensure data accessibility anytime and anywhere.

Let's look at the solutions we offer under the SAP CX umbrella

SAP Marketing Cloud

With SAP Marketing Cloud, we manage your marketing team according to customer demands and needs.
As your business grows, we enable personalized solutions needed to reach targeted profit with SAP Emarsys Customer Relationship solution.
We meet the necessary standards for reaching your customers' expectations with the SAP Emarsys Customer Engagement solution, offering a simplified IT marketing environment.
With real-time SAP Marketing Cloud business intelligence, we assist in making the right decisions quickly across the organization.
SAP Marketing Cloud, complemented by SAP Sales Cloud, presents individual assessments on clear dashboards

SAP Sales Cloud

Simplified product configurations, optimized pricing, and market-appropriate offer experiences are achieved with SAP CPQ solution.
Works directly integrated with SAP ERP, SAP S/4HANA, and SAP Business One.
We enable access to open orders, important customer data, upcoming visits, ongoing campaigns, and events through a modern interface.

SAP Commerce Cloud

A complete e-commerce solution integrating all components necessary for a multi-channel business.
Supporting online and offline business processes, especially delivery and return processes, with multi-channel systems.
Enhancing the management of prospective customers, commercial promotions, and marketing analytics.

SAP Customer Data Cloud

Establishing local connections with ERP for supply chain optimization and product innovation.
Increasing records and interactions throughout the customer registration cycle; managing permissions and approvals.
Creating centralized customer profiles for B2C with SAP Customer Identity and Access Management, synchronizing across all digital properties; strengthening customer relationships for B2B with SAP Customer Identity and Access Management solutions.

SAP Service Cloud

Providing complete communication and customer satisfaction with multi-channel customer experiences.
Quickly resolving feedback and issues in post-sale processes.
Offering effective information management due to the availability of customer data on a single platform for all departments.
Supporting service personnel to work network-connected and always use up-to-date data with SAP Service Cloud. Providing flexible services with functionalities supporting call centers, field service, and e-service.

SAP Customer Experience (CX)

What is SAP Customer Experience (CX)?

Let's look at the solutions we offer under the SAP CX umbrella

SAP Marketing Cloud

SAP Sales Cloud

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Service Cloud

Under Renova Consultancy, with SAP Gold Partner status,
we offer implementation, integration, and support services for all
CX solutions, including SAP Sales Cloud.
Take a look at the organizations
to which we have added value to business processes through CX solutions.

Get in touch

SAP Customer Experience (CX)

What is SAP Customer Experience (CX)?

Let's look at the solutions we offer under the SAP CX umbrella

SAP Marketing Cloud

SAP Sales Cloud

SAP Commerce Cloud

SAP Customer Data Cloud

SAP Service Cloud

Under Renova Consultancy, with SAP Gold Partner status, we offer implementation, integration, and support services for all CX solutions, including SAP Sales Cloud. Take a look at the organizations to which we have added value to business processes through CX solutions.

Get in touch

Under Renova Consultancy, with SAP Gold Partner status,
we offer implementation, integration, and support services for all
CX solutions, including SAP Sales Cloud.
Take a look at the organizations
to which we have added value to business processes through CX solutions.